Order Process & Delivery

Process of ordering

Most items can be ordered normally, however if you wish to make a custom order, please contact us at nividesign1@gmail.com. 

If you are ordering from outside of UK, we can send a preview layout of our save the dates to make sure that you are happy before production commences. If you would like the engraving in a European language, please specify this in the order by filling the details in the listing.

 

Production 

For standard products, please allow up to 10 working days for production. We do our best to have all our order dispatched before this time. 

Bespoke orders are dispatched within 3 weeks (agreed at the time of order)

We use mostly Royal Mail & DHL and can be track at www.royalmail.com or www.dhl.com

 

Delivery Options

UK Standard delivery

Royal Mail 48 (delivery 3 to 5 working days) - Free Delivery
Royal Mail 24 (delivery 1 to 3 working days) - £4.50
Royal Mail Special Delivery Before 1pm - £14.99
RUSH Order Option (Please contact us before ordering) - £30.00

International delivery

We post to the following countries: 
Australia, Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, 
Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, 
Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovenia, Spain, 
Sweden, Switzerland, Turkey, United Arab Emirates and United States

Royal Mail International Tracked and Signed (For orders up to £100) - £16.99
Royal Mail International Tracked and Signed (For orders £100.01 -  £300) - £24.99
DHL Express to USA (For orders up to £200) - £40
DHL Express to above countries - £50

Delivery times using Royal Mail vary depending on countries which take between 5 to 28 working days. You can track the location of your package once it is dispatched at www.royalmail.com

Delivery times using DHL Express can vary. 
USA - next day to most parts of the country
Australia - approx 7 working days.

For countries not stated above, please contact us for a delivery quote.

For more information, please contact us at nividesign1@gmail.com with the product you are interested in, quantity and also the exact address so that we can give you an accurate estimated delivery.

Please note, you may have to pay tax/duty in your own country. This is not included in the cost of the order. All international orders will have customs declaration on the package required by law (except for EU).

We recommend that you track your package after 2 days of receiving tracking information. If your order has taken longer than expected, please contact us in the first instance so that we can help you.